Member Protection
Coogee Surf Life Saving Club is committed to the protection, welfare, and well-being of all members and is dedicated to providing a positive and safe environment in line with the SLSA Member Protection Policy and SLSA Child Safe Policy.
We take an inclusive approach, dedicated to being open to all members of the Australian community and providing a safe environment, ensuring all members are treated with respect and dignity and are protected from discrimination, harassment, and abuse.
We aim to create a safe and nurturing environment for all members participating in surf lifesaving by following the Member Protection Code of Conduct.
Our Member Protection Team
Our club has a group of dedicated volunteers who look after member protection practices and issues. These include a Member Protection Information Officer (MPIO), Complaints Manager, and Child Safe Coordinator.
We take an inclusive approach, dedicated to being open to all members of the Australian community and providing a safe environment, ensuring all members are treated with respect and dignity and are protected from discrimination, harassment, and abuse.
We aim to create a safe and nurturing environment for all members participating in surf lifesaving by following the Member Protection Code of Conduct.
Our Member Protection Team
Our club has a group of dedicated volunteers who look after member protection practices and issues. These include a Member Protection Information Officer (MPIO), Complaints Manager, and Child Safe Coordinator.
ROLE |
NAME |
Member Protection Information Officer |
Athenia Pascoe |
Grievance and Disciplinary Coordinator |
Michael Barnes |
Child Safe Coordinator |
Helen Deas |
Complaint Management
An MPIO is available to provide information to members who may have an issue or grievance at the club. The MPIO may be a first point of contact for any member wishing to raise a concern.
To contact the MPIO, please email [email protected]
After contacting the MPIO, should a member wish to proceed with a formal complaint, this can be lodged via the online complaints portal: https://complaints.sls.com.au/
All formal complaints are handled by a Complaints Manager, who will take action to resolve complaints after they are lodged via the portal.
We understand that in a community organisation where everyone knows each other, conflicts of interest can arise. We want members to feel they can raise any concerns they have, and if there is a conflict of interest and members would prefer to speak to someone else within the club regarding their concern, please email [email protected]
Alternatively, you can contact the MPIO at Sydney branch or any SLS MPIO.
To contact the MPIO, please email [email protected]
After contacting the MPIO, should a member wish to proceed with a formal complaint, this can be lodged via the online complaints portal: https://complaints.sls.com.au/
All formal complaints are handled by a Complaints Manager, who will take action to resolve complaints after they are lodged via the portal.
We understand that in a community organisation where everyone knows each other, conflicts of interest can arise. We want members to feel they can raise any concerns they have, and if there is a conflict of interest and members would prefer to speak to someone else within the club regarding their concern, please email [email protected]
Alternatively, you can contact the MPIO at Sydney branch or any SLS MPIO.
Child Safe
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Child Safe Commitment Statement
Our Club is committed to the safety and well-being of every child and young person who takes part in our activities, programs, events, or services, and will work to create an environment in which children and young people are safe and feel safe at all times. Coogee SLSC recognises the importance of protecting young people under the age of 18 from abuse, harm, and exploitation. It is everyone’s responsibility to treat children and young people respectfully and follow child safe legislation and the SLSA Child Safe Policy. The Child Safe Code of Conduct applies to all members and associated parties as outlined in the Child Safe Policy. Resources, webinars, and online training courses are available to all members, providing clear guidelines of appropriate behaviour when engaging with children and young people. All members are encouraged to complete the Child Safe Awareness online course found in the e-learning section of your Members Hub. Working with Children Check Members in child-related roles may be required to provide a Working with Children Check to the club to be verified with the Office of Children’s Guardian. Failure to do so will result in suspension from any child-related roles. Some exclusions apply. To check if you are required to have a WWCC, follow the guidelines below: WWCC Guidelines Child Safe Reporting Keeping children and young people safe relies on community members reporting their concerns. All Coogee SLSC members have a responsibility to speak up if they become aware of or observe something considered inappropriate. Please contact the MPIO via [email protected] or submit the concerns through the online reporting portal:
All reports submitted will be treated in confidence and with the utmost respect for all those involved. |
